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Behavioural Conflict Blog

Why Understanding People And Their Motivations Will Prove Decisive In Future Conflict

Vodaphone: How dreadful customer service reiterated the link from behaviours to attitudes

This is the Board of Vodaphone group PLC - cheery looking lot:

 

I had occasion to write to some of them last week - despairing at my experience of ‘customer service’.

Nudgestock 2 : How ops in Afghanistan shaped the ideas behind Behavioural Conflict

OgilvyChange are a London PR company who specialise in using behavioural economics to solve commercial ‘problems’.

BBC News - Nigeria girls' abduction: Chibok parents plead for help »

As the tragedy of Boko Haram actions and ideology unfold in Nigeria it is becoming increasingly clear from numerous reports, commentaries and interviews that the underlying Boko Haram motives are opaque and contradictory.

Behavioural Conflict on the curriculum of Uganda Staff College.

Steve Tatham presents copies of Behavioural Conflict to Major General Andrew Gutti of the Ugandan People’s Defence Force.  General Gutti is the Commandant of the Ugandan Staff College in Jinja where Steve was asked to give a presentation to the students.

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